| Section | Information / Script | |||
|---|---|---|---|---|
| Frame of Mind | - The clients are the heroes and you are their guide - You are part of the #1 team of guides in Miami - Best guide choice for clients - Understand clients' fears and address them - Solve problems, address needs and fulfill goals - Speak confidently - Get clients to say yes to everything you say. From the first yes to the final yes when they book our services. - We aren’t selling, we educate. |
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| Introduction | Hey THEIR NAME. It’s YOUR NAME I am calling about your Miami trip (build rapport based on their form submission, maybe joke around according to something relatable that you picked up on) | |||
| Initial Questions | Have you been to Miami before or is it your first time? Are you the maid of honor or bride? Are you the birthday girl? Is there anything that you currently have booked or nothing yet? * Answer their questions * |
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| Guide Them | Okay perfect, well I’m here to guide you during your CITY experience. Im putting an itinerary together while we are on the phone. | |||
| Offer Value | I saw you picked the MENTION PACKAGE THEY CHOSE. With that package, you’ll get access to all of our complimentary deals, including dinner parties, yacht parties, pool parties, nightclubs & more. Btw the entry, tables, drinks, & presentations that you get at each venue are free & have no charge. However, we do still have expenses like tipping hosts & servers that are taking care of you for 3 to 4 hours per event. Also at every event one of our highly rated hosts will meet you in the front, walk you in without waiting in line, & take care of you throughout the event. We spend a good amount of time & resources into finding you girls all these deals. However, we just package all together for you & it’s just $200 per person for the week(end) you’re in town. It’s not per day or per event. Does that sound fair? | |||
| Erase their fears | Btw you don’t need to stress about promoters who will get tipsy, make unwelcome advances & ruin your fun. They are often seen walking the streets or beaches begging girls to go out for free but then surprising you with fees at events or ditch you. Some promoters are in it just for fun & to be around pretty ladies. For us its more than just a business; we hand pick hosts to ensure your safety & fun. Keeping you happy & safe is what matters most to us. Does that make you feel good? | |||
| Call to action & high demand | So I’m going to make a link through our secured site. One person can take care of it for everyone or you can just share the link with the girls & they can do it themselves. All you have to do is reserve 3 spots & we will go ahead & lock you in for those dates. Just so you know we only take 10 groups max and we already have 7 groups reserved for that weekend. | |||
| Process after booking | The week of the trip I’ll be reaching out to make a group chat with everyone. That’s where we will post instructions, updates throughout the events, adding any hosts that may be taking care of you for an event … But also, any cool stuff that comes up while you are in town like dinner parties, yacht parties, its miami always last min events that pop up. We give you girls priority since you pre booked with us. We’ll drop those events in the chat & you can join those as well. | |||
| Build more comfort | By the way how did you hear about us? Maybe from a friend or social media? Cool well we want you to be as comfortable as possible while booking through us. We are actually rated #1 on TripAdvisor in Miamii so you can always read what other people had to say about their experience with us. | |||
| Team work & leadership | Do you have any questions about how everything works or anything related to Miami? You seem like a leader, so let's work together to plan everything in advance. Remember, we're here to assist you not just during the week of your trip, but anytime you have questions, need recommendations, or require assistance with anything related to Miami. | |||
| Final instructions | I'll be texting you the itinerary, link, and other important details shortly. Have a great day, and we look forward to taking care of you. Communication is key for us, so if you have any questions or need anything moving forward, please don't hesitate to reach out, and we will do our utmost to assist you. | |||
HOSPITALITY SERVICES |
LIFESTYLE |
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